Shipping Time
We will ship the item within 5-7 business days after confirming your order.
• Please note that shipping may be delayed due to product shortages, high order volumes, etc.
• We do not ship on holidays (Saturday, Sunday, national holidays, year-end, and New Year holidays).
For delivery times, please check here:
EMS: https://www.post.japanpost.jp/int/deli_days/ems/tokyo_en.html
Tariffs and Fees
Customs duties, fees, and other charges related to your purchase will be the responsibility of the customer, in accordance with the laws and regulations of the destination country.
Since taxes and customs fees vary by country, please contact the customs office of the destination country for details, or refer to “Tariff rates around the world” for more information.
Delivery Date and Time Specification
Please note that you cannot specify the delivery date and time.
Long-Term Absence and Refusal of Receipt
If you are absent for an extended period or refuse to receive the item for personal reasons, you will be responsible for the shipping fee when sending the item and for the return shipping fee to Japan.
Additionally, we may not accept future orders from customers who repeatedly return or cancel orders, as this suggests a lack of intent to purchase.
Packaging and Shipping
Items ordered in multiple batches cannot be shipped together.
Return/Exchange Policy
We will exchange products if they are damaged, defective, or if the wrong product was sent during international transactions. However, if the same product is out of stock, we will issue a refund according to the following procedure:
1. Notify our customer service center of the damage with a detailed and reasonable explanation within 30 days of delivery.
2. Use the enclosed packing slip and return form when returning damaged products.
3. Return the damaged item to the designated location as it was originally shipped, or follow the instructions provided by our customer service staff.
Please note that our return policy does not apply to products shipped overseas for reasons of customer convenience.
